Well, we've been open now for a little more than a month.
Things are certainly different than they used to be but the current new normal isn't really all that changed from before from a patient experience...except for the mandatory appointments for examinations, glasses selections and repairs or adjustments, contact lens and glasses pick-ups/fittings. There is a MUST wear a mask policy (but this exists at any indoor facility or store in Kingston), a slower, controlled entry to the office proper, more Covid-19 questions to answer, and, a need to use hand sanitizer on the way in.
Examinations involve a little less personal conversation and dilating eye drops may be used at a different point of the evaluation but overall remain comprehensive. Our goal is to reduce your time in the office and to reduce the total number of people in the physical office at any particular point. This hasn't changed the primary eye care goals of the experience. Some tests may be deferred to a future date if they are not absolutely required (eg. visual field assessments) but will be completed if deemed necessary. We are currently limiting new contact lens fittings and teachings but expect that these will be safe to resumed relatively soon. Spectacle frame choices are controlled more carefully by our helpful staff and handled frames are kept separate from others until effectively cleaned.
Now we're emailing receipts and prescriptions to all those who provide us with appropriate information and minimizing paper use and contact between people.
Things are going along pretty well.
Stay safe out there, Kingston!
Things are certainly different than they used to be but the current new normal isn't really all that changed from before from a patient experience...except for the mandatory appointments for examinations, glasses selections and repairs or adjustments, contact lens and glasses pick-ups/fittings. There is a MUST wear a mask policy (but this exists at any indoor facility or store in Kingston), a slower, controlled entry to the office proper, more Covid-19 questions to answer, and, a need to use hand sanitizer on the way in.
Examinations involve a little less personal conversation and dilating eye drops may be used at a different point of the evaluation but overall remain comprehensive. Our goal is to reduce your time in the office and to reduce the total number of people in the physical office at any particular point. This hasn't changed the primary eye care goals of the experience. Some tests may be deferred to a future date if they are not absolutely required (eg. visual field assessments) but will be completed if deemed necessary. We are currently limiting new contact lens fittings and teachings but expect that these will be safe to resumed relatively soon. Spectacle frame choices are controlled more carefully by our helpful staff and handled frames are kept separate from others until effectively cleaned.
Now we're emailing receipts and prescriptions to all those who provide us with appropriate information and minimizing paper use and contact between people.
Things are going along pretty well.
Stay safe out there, Kingston!
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